Privacy Policy

Last updated: 15 February 2026

1. Who We Are and What We Collect

Songful Ltd is the data controller for information collected through songful.com and related services. We are registered in England and Wales (Company No. 15129242) at 7, Bell Yard, London, WC2A 2JR. Contact: [email protected].

We may collect and process the following types of information: your name, email address, and account details; order information including your brief, preferences, and any files you upload; billing and payment information; technical data such as IP address, browser type, device information, and operating system; usage data including pages visited, features used, and interaction patterns; and any communications you send us (emails, support messages, feedback).

2. How We Use Your Data

We may use your information for the following purposes and on the following legal bases: to fulfil your order and deliver your content (performance of contract); to process payments (performance of contract); to create and manage your account (performance of contract); to provide customer support (performance of contract / legitimate interest); to improve, personalise, and develop our services (legitimate interest); to analyse usage trends and site performance (legitimate interest); to detect, prevent, and address fraud and security issues (legitimate interest); to comply with tax, legal, and regulatory obligations (legal obligation); to send you marketing and promotional communications (consent - you can opt out at any time); and for any other purpose with your consent.

3. Who We Share It With

We may share your information with the following categories of third parties as needed to provide the service: payment processors for transaction processing; technology and infrastructure providers for hosting, delivery, and operation of the service; AI and content generation providers for creating your content; communication and email service providers for transactional and marketing emails; analytics providers for understanding how our service is used; customer support tools for managing enquiries; production and operational contractors who assist in delivering the service; and professional advisers (lawyers, accountants) as required.

Where we share data with providers outside the United Kingdom, we ensure appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Agreement (IDTA), or certification under recognised data protection frameworks.

We do not sell your personal data to any third party.

4. Cookies

We use cookies and similar technologies on our site. These include essential cookies required for the site to function (such as login sessions and payment processing), analytics cookies to help us understand how visitors use our site, and marketing cookies that may be used to deliver relevant content and measure the effectiveness of our communications. You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

5. Data Retention and Security

We retain your personal data for as long as necessary to fulfil the purposes described above and to comply with our legal obligations. When data is no longer needed, we delete or anonymise it.

We implement appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion of your data (subject to legal retention requirements); restrict or object to processing; receive your data in a portable format; withdraw consent at any time where processing is based on consent; and lodge a complaint with the ICO. To exercise any of these rights, email [email protected]. We will respond within one month.

7. Other

Our service is intended for users aged 18 and over.

We may update this Privacy Policy from time to time. The date at the top indicates when it was last revised. Your continued use of the service after any changes constitutes acceptance.